Contact information
Contact Policy for Arvina (tryarvina.com)
Last Updated: April 3, 2026
1. Overview
This Contact Policy outlines how customers can get in touch with Arvina and how we handle communications.
2. Contact Method
The primary way to contact us is via email:
Email: support@tryarvina.com
We do not currently offer phone or live chat support.
3. Response Time
We aim to respond to all inquiries within 24–48 business hours.
Response times may be longer during:
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Weekends
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Public holidays
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Periods of high demand
4. Support Hours
Our support team operates during standard business hours (Monday–Friday).
Messages sent outside of these hours will be handled on the next business day.
5. Information Required
To help us assist you efficiently, please include:
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Your order number (if applicable)
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A clear description of your issue or question
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Any relevant photos or documentation
Incomplete inquiries may result in delayed responses.
6. Order Support
For issues related to orders (shipping, returns, cancellations), please contact us as soon as possible.
We can only cancel orders before they have been fulfilled.
7. Inappropriate Use
We reserve the right to:
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Refuse service to anyone using abusive, threatening, or inappropriate language
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Ignore or block spam or fraudulent inquiries
8. Updates to This Policy
We may update this Contact Policy at any time. Changes will take effect immediately upon posting.
9. Contact Information
For all inquiries, contact:
Email: support@tryarvina.com
Website: https://tryarvina.com