Refund policy

Return & Refund Policy for Arvina (tryarvina.com)

Last Updated: April 3, 2026

1. Overview

At Arvina, we want you to be satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures for returns and refunds.

2. Return Window

You have 30 days from the date of delivery to request a return.

3. Eligibility for Returns

To be eligible for a return:

  • The item must be unused

  • The item must be in its original packaging

  • You must provide proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

Due to the nature of our products (children’s supplements), we do not accept returns for:

  • Opened or used items

  • Products that have been tampered with

  • Items returned without original packaging

This is to ensure health, safety, and hygiene standards.

5. How to Request a Return

To initiate a return, please contact us at:

Email: support@tryarvina.com

Include:

  • Your order number

  • Reason for return

  • Any relevant photos (if applicable)

We will provide instructions on how to return your item.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a tracked shipping service, as we are not responsible for lost returns

7. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@tryarvina.com

We will resolve the issue by offering a replacement or refund where appropriate.

9. Order Cancellations

  • Orders can only be cancelled before they are fulfilled

  • Once an order has been shipped, it cannot be cancelled and must follow the return process

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

If the issue persists, contact us at support@tryarvina.com.

11. Contact Information

For any questions about returns or refunds, contact:

Email: support@tryarvina.com
Website: https://tryarvina.com